Product documentation
Your guide library.
Practical guides for AgencyLaunch partners, service-business teams, platform administrators, and the customers they serve.
New agency owner? Open your Start Here checklist for two simple parts: set up your agency (including Twilio), then try the services with a business. You do not need a paying client: add your own business to practise. Sign in to save progress across devices. Use this library for detailed instructions.
Setup updated 21 September 2026. The guides cover agency-managed businesses, human handoff, quiet hours, customer payment recording, business email senders and booking widgets with calendar selection. Follow service setup.
Twilio, calls & SMS
Connect your agency account, obtain a business number, complete registration, configure forwarding and prove the full Lead Rescue journey. Includes WhatsApp and troubleshooting.
Follow the Twilio guide → Written introductionProduct primer
What AgencyLaunch is, who it is for, how the commercial model works, and how each part fits together.
Read the primer → Business and partner usersUser manual
Daily workflows for enquiries, Lead Rescue, pipeline, appointments, reputation, QR campaigns, knowledge, automations, analytics, client accounts, account access, billing relationships, and settings.
Open the user manual → Platform ownerAdministrator manual
Partner and business provisioning, platform controls, branding, AI administration, integrations, delivery, governance, and operations.
Open the admin manual → See the full journeyGuided user stories
Screenshot-led walkthroughs showing how the platform owner, agency, service business, and end customer each use AgencyLaunch.
Explore the stories →