A configured operating system for customer conversations, lead recovery, requests, appointments, secure self-service, reputation, automation, and reporting.
Guided product stories
See AgencyLaunch through each person’s eyes.
These visual journeys explain why the platform exists, who pays whom, who logs in, and what happens after a customer visits, calls, or leaves a missed call.
Platform owner
Agency owner and manager
Service business
Business customer
AgencyLaunch or an authorised partner configures the system. The business handles real customers and outcomes.
No AgencyLaunch login. They call, message, request, book, scan a tracked code, or use a secure customer link.
Setup updated 21 September 2026. The guides cover agency-managed businesses, human handoff, quiet hours, customer payment recording, business email senders and booking widgets with calendar selection. Follow service setup.
Reference: selling models
The commercial chain
There are two ways to sell it.
You can sell directly to a business, or supply the platform through a white-label partner. In either case, the end customer pays the service business for the actual service, not AgencyLaunch.
Software, security, templates, AI policy, plans, and platform support.
Branding, onboarding, configuration, provider activation, and customer support.
Conversations, requests, appointments, opportunities, and customer outcomes.
Visits, asks, submits, books, receives service, and may leave a review.
Current payment boundary
The agency pays the platform for its own subscription through platform Stripe when connected. A managed client business pays the agency externally. A business customer follows the business's hosted payment link. Client suspension is a manual agency-owner account action, independent of external payment status.
Choose a viewpoint
One platform, four distinct roles.
Read the stories in order for the full operating model, or jump directly to the role you want to understand.
Run your branded client portfolio.
Follow Clients, onboarding, team access, ownership, suspension, branding, daily client work, and the agency subscription.
- External client invoices and payments
- Account status and team permissions
- Agency identity and client workspaces
You turn the system into a recurring product.
Follow the journey from selling a plan through provisioning, managed onboarding, provider activation, billing control, and portfolio governance.
- Direct and partner sales
- Plans, payers, and permissions
- Lead Rescue providers and policy
- Customer portal security and branding
- Portfolio and platform health
The team turns demand into completed work.
See what happens after buying AgencyLaunch, receiving an invitation, recovering a missed call, and opening the workspace each day.
- Managed onboarding
- Lead Rescue and human takeover
- Customer portal access, quotes, payments, and documents
- Inbox, requests, and bookings
- Follow-up and measurable outcomes
The visitor gets a clear next step quickly.
Walk from discovery and a missed call through a helpful follow-up, the AI concierge, a quote or callback request, and a live appointment choice.
- No AgencyLaunch account
- Missed-call follow-up with opt-out control
- Grounded AI assistance
- Structured request or booking
Optional: Lead Rescue across roles
Lead Rescue
One missed call, three coordinated jobs.
Lead Rescue turns an unanswered call into a governed customer conversation without making one person carry the whole process.
Configure providers, signed webhooks, policy floors, usage, audit, recovery, and offboarding.
See the rescued conversation, use human takeover, reply, arrange the next step, and record recovered value.
Receive a clear message, reply naturally, opt out, or move into a callback, quote, appointment, or human conversation.
Link the call, contact, opportunity, conversation, messages, delivery state, usage, and reported outcome.
Reference: who configures and operates the service
The key distinction
Configuration and operation are different jobs.
Create the business, structure its services, approve knowledge, configure customer routes, scheduling, permissions, and provider integrations.
Answer conversations, own quote and callback requests, manage appointments, progress opportunities, approve replies, and complete work.
Ask a question, call, request a quote, request a callback, ask for email, or book without learning a new platform.
Turn public actions into contacts, conversations, requests, opportunities, appointments, tasks, outcomes, and reporting.