Help local businesses turn enquiries into customers.

What your clients use it for

A business can keep enquiries in a shared Inbox, assign the next action, organise appointments and follow up with customers. Approved business information helps AI answer questions or prepare replies for staff to review.

You choose and configure the services each client needs. They do not have to use every feature to get value from the app.

Where you fit in

You are the agency owner. You sell the service under your brand, prepare client accounts, help connect their chosen channels and support them. Use Clients → Add client for each business, including your own; the agency stays separate and your agency login can manage it without a second invitation.

Your client is the business. Its owner and staff handle enquiries, bookings and customer follow-up. Their customers are the people contacting that business.

AgencyLaunch runs the platform. We maintain the software and shared provider configuration. You do not need the platform’s API keys. For phone and SMS, connect your own Twilio account; Twilio bills you directly.

You invoice your clients and collect payments outside AgencyLaunch. No agency Stripe connection is needed. Your own AgencyLaunch subscription is separate, and you control client suspension manually.

A simple example

A plumbing company receives an enquiry about a leaking tap.

1. The enquiry arrives through a connected channel and appears in the shared Inbox.
2. A team member reviews it, replies and assigns the next action.
3. The team arranges a visit using the configured appointment workflow.
4. The conversation and follow-up stay with the customer record, so another team member can pick up the work.

Your job is to prepare this workflow and help the business use it reliably.

Now prepare your agency

You only need your login and basic agency details to begin. The next step explains what to gather for your first client and which connections can wait.