01AgencyLaunch
The platform
Help businesses respond to enquiries, recover missed calls, take bookings, and keep customers coming back.
The operating platform behind your agency.
Give every client a better way to win and manage work.
Offer missed-call follow-up, AI-assisted replies, online booking, and customer portals under your own brand. Manage it all for your clients, or work alongside their team.
Your brand
Managed onboarding
Recurring client value
Human-controlled AI
How it works
A serious service your agency can own.
Each business gets its own workspace for customers, messages, and bookings. You choose what to offer and help them get it running. No client yet? Add your own business and try the service yourself first.
02You
The partner
Choose the services you offer, set your prices, and manage each business under your agency’s brand.
03Your client
The business
Run the service for them, or give their team access to reply to customers, manage leads, and handle appointments.
Lead recovery
Lead Rescue turns missed contact into a managed next step.
When a business misses a call or leaves an enquiry unanswered, the recovery flow can respond quickly, qualify the need, and move the customer towards a callback, quote, or booking.
- Missed calls and unanswered enquiries detected
- SMS and WhatsApp follow-up when configured
- AI-assisted qualification with staff takeover
- Opt-outs, quiet hours, delivery, and outcomes recorded
Connect your agency’s Twilio account and manage separate client accounts and numbers. Your clients do not need their own Twilio login. Twilio charges your agency for numbers, calls, and messages.
Phone and messaging setup guideClient operations
From first enquiry to completed work, without losing the thread.
See who needs a reply, which leads need following up, and what is booked. Give customers a simple place to check their appointments, quotes, and messages.
Leads and conversations
One live view of every opportunity.
Inbox, requests, and Pipeline keep the customer story together, from the first message through qualification, quote, booking, win, or loss.
Online booking
Let customers book an available time.
Add the booking widget to an existing website or share a booking link. Set services, working hours, and availability, and connect Google or Microsoft Calendar. Customers can book, reschedule, or cancel through their secure booking link.
Booking widget guide
Customer access
A secure place customers can return to.
Customers return to a permanent sign-in page and get a secure link by email—no password to remember. They can check appointments, respond to quotes, send messages, and view documents. Payment requests use the business’s existing payment links; staff record payment once received.
Customer portal guideReputation
Google review workflows and reply control
QR campaigns
Send customers to booking, reviews, or enquiries—and track scans
Shared inbox
Email, SMS, WhatsApp, and chat in one place
Callbacks
Save callback requests and assign someone to follow up
Controlled AI
AI that uses the business information you approve.
Add the business’s services, prices, hours, and common questions. Review and approve that information for the assistant to use. Choose automatic replies, replies that need approval, or human replies only. When a customer asks for a person, AI pauses and the team gets a follow-up task.
- Approved business facts and policies
- Review and approve answers before going live
- See AI usage and the sources behind answers
- Pause AI and let a person take over
Partner control
Your agency’s brand. Your client relationships.
Add each client as a separate business and manage their services from your agency account. Use your logo and a custom portal address. Set up a verified business email domain so supported customer messages come from the business’s own address.
Your logo and colours
Separate client workspaces
Choose who has access
Your own service packages
Custom portal domain
Branded business email
You set your client prices and collect payments through your own invoicing or payment system. AgencyLaunch plans control app features and usage limits; your agency’s platform subscription is separate.
How billing works
01
Set up your agency
Follow Start Here to add your branding and connect the services you want to offer.
02
Try it with your own business
No client yet? Add your business as a demo, choose one service, and follow the setup and testing steps.
03
Offer it to clients
Once you have tried it yourself, add a client, set up their chosen services, and test them before handover.
Built for AgencyLaunch partners